Knirps® is a manufacturer of high quality umbrellas that are renowned worldwide. We therefore provide a 5-year warranty on all umbrellas purchased on or after 1/1/2021.
The warranty includes, at our option, the repair or replacement of the product or the elimination of all problems caused by material or manufacturing defects. You will not incur any costs as a result. Warranty services or the replacement of parts do not result in an extension of the warranty period.
Proof of purchase, for example by presenting the original sales invoice or other proof of ownership, must be provided and is a prerequisite for making any claim under the warranty.
The warranty is valid worldwide. It applies only to the original end user (consumer) and is not transferable. Proof of purchase does not apply to promotional gifts. I.e. the consumer (industrial customers/B2B customers) can contact Knirps directly in this case to claim any warranty service.
Excluded from the warranty are: damage caused by inappropriate handling, willful damage to the product by the user, transport damage, normal wear and tear or signs of use, functional and material defects caused by external influences, e.g. hail, etc., as well as defects that only insignificantly affect the value or usability of the product.
Unless expressly prohibited by applicable laws in your country, Knirps shall not be liable under any warranties for indirect, direct, special, incidental or consequential loss or damage of any kind arising out of the use of or inability to use the product.
The statutory warranty rights for defects remain unaffected by the warranty.
In the event of a warranty claim, please contact us directly in advance.
We are the guarantor and provide the following contact details for making a claim under the warranty: