Shipping information & countries
IMPORTANT: When delivering parasols and bases (AT+DE only) by forwarding agent / truck, please be sure to state your telephone number!
Delivery to packing stations and post offices is NOT possible.
Shipping by parcel service is free of charge from an amount of € 59.00. For deliveries outside Germany and Austria, a shipping fee of € 9.90 will be charged for a basket amount of € 59.00 or less.
Freight forwarding deliveries are free of charge from an amount of € 179.00. Below this amount, a shipping fee of € 39.90 will be charged. Freight forwarding deliveries are only offered within Germany and Austria.
You get an automatic generated email with the tracking ID, where you take a look at the status oft he delivery. (you find the links to the parcel serices above)
How can I contact the parcel service?
You can reach the parcel service under the following phone no.
DHL +49 (0) 228 / 4333112
GLS +49 (0) 6677 / 64690-7000
DPD +43 (0) 810 / 810 373
(we need to point out that additional costs can apply)
We are happy to ship your goods to a different delivery address. So you can have your new umbrella delivered directly to yoour office or surprise some else. When you take your order, simply enter the address where you want to receive your shipment.
Please note that, in the case of different delivery address, payment by invoice is not possible, because this payment method is handled by an external service provider who requires a consistency between the delivery address and the invoice address (=registered address) for reasons of risk assessment.
Depending in which country and with which parcel service your shipment will be delivered, mostly 1-2 attempts will be made. If the driver of the parcel service does not meet you in person, he or she will attempt to hand i tot an alternative address (eg. Neighbours). If not, the parcel will be deposited for you in the next post office or package shop. Therefore you will receive a notification and have 5-7 days time for pick up the package yourselb. Otherwise the shipment will be sent back to us.
Delivery costs for parcel service
The delivery to Austria and Germany is free.
To all other countries the shipping is free from a cart value of 59,00 €.
Below this amount, the delivery costs 9,90 €.
Please be aware that the shipping time can vary in other countries than Germany and Austria
Delivery costs for forwarding agency
From a shopping cart value of € 179.00 the shipping with a forwarding agency is free of charge. Below this value, shipping costs for a forwarding delivery are € 39.90.
When ordering a parasol (and / or accessories) be sure to specify your phone number - under which you can be reached during the day - so that a smooth delivery (notification by carrier / truck) can be guaranteed.
IMPORTANT: Deliveries by forwarding agency / truck will ONLY be made to the curb!
Please note that the date agreed between you and the forwarding agent is binding. ATTENTION - in case of non-acceptance of the goods on the agreed date and / or a second delivery necessary as a result, additional costs of € 50.